Under the able leadership of Chief Minister S. Bhagwant Singh Mann and the guidance of Social Security, Women and Child Development Minister Dr. Baljit Kaur, the department is working diligently to ensure the welfare of Divyang persons.
As part of this effort, the Social Security, Women and Child Development Department has appointed grievance redressal officers under Section 23 of the Rights of Persons with Disabilities (RPWD) Act, 2016, to address their complaints.
Sharing details about the initiative, Dr. Baljit Kaur stated that grievance redressal officers have been appointed at various departments, boards, corporations, universities and other government institutions across the state to effectively resolve the issues faced by Divyang Persons.
A notification in this regard has been issued. The Minister further explained that the appointed grievance redressal officers will resolve complaints related to discrimination, workplace challenges and career progression for Divyang Persons.
She highlighted that investigations into any complaints must be completed within two weeks of receipt. Dr. Baljit Kaur directed the officers to maintain a proper record-keeping process while resolving complaints to ensure transparency and accountability.
She reaffirmed the state government’s commitment to the welfare and empowerment of Divyang Persons. Additionally, the Minister instructed department officials to make the names and contact numbers of the grievance redressal officers appointed by various departments, boards, corporations and universities available on the department’s official website within one month.
Minister also directed the officials to promptly prepare a telephone directory of the grievance redressal officers. This initiative underscores the Punjab Government's dedication to fostering an inclusive environment and ensuring that the rights of Divyang Persons are upheld with sincerity and efficiency.