Haryana Minister of State for Food, Civil Supplies, and Consumer Affairs, Mr. Rajesh Nagar said that helpline numbers will be displayed outside all ration depots across the state. This will allow consumers to report any issues they face directly via the helpline number.
He said that all calls made to the helpline should be recorded to keep track of complaints and the subsequent actions taken. Mr. Nagar had previously suggested installing CCTV cameras at ration depots to enhance transparency.
Today, Mr. Rajesh Nagar chaired a review meeting at Haryana Niwas in Chandigarh, where he discussed the performance of the department with officers from across the state.He took detailed feedback from each officer regarding the condition of ration depots and supply systems in their respective districts.
During the meeting, officials shared their concerns and discussed the challenges facing the department. Mr. Nagar reassured that he would personally visit any district or village in the state to inspect the ration depots.
Regarding the recent issue in Palwal, where sand was found in ration sacks, he ordered the suspension of the Assistant Food Supply Officer. He inquired about the status of the FIR filed in the case and directed action against the officer if no further investigation was conducted. He also instructed officers to submit a report on the current status of all FIRs filed in the last six months.
The Food and Civil Supplies Minister held officials accountable for discrepancies between the National Informatics Centre and the facts reported by ration depots. He ordered district officials to submit detailed reports on this matter. Mr. Nagar also reviewed the status of ration supplies for November and December, questioning why supplies from the last two months were not distributed and requesting an explanation.
He further addressed issues related to mustard and sunflower oil shortages in the districts. In addition, Mr. Nagar sought clarification on the allotment of one ration depot for every three hundred ration cards. He recommended that applications for new depots be submitted offline rather than online and that any errors in the application process could be rectified at the office of the District Food Supply Controller.
The meeting was attended by the Additional Chief Secretary of the Food, Civil Supplies, and Consumer Affairs Department, Mr. Anand Mohan Sharan, Director Mr. Rajesh Jogpal, and other senior officials.